Refund & cancellation
Last updated: 2 September 2026
This policy covers payments collected by Sharda IT through Razorpay on this website (paid courses if offered, digital visiting cards if offered). It does not control cash or UPI deals you make directly with a dukaan vendor. Tax invoices and GST are LEGAL / TAX REVIEW REQUIRED.
What Sharda IT charges for
- IT project work (websites, software, apps) is billed under a separate project agreement, not this page.
- If a course is marked paid, access is granted after the payment gateway confirms success. Duplicate charges should be reported with the Razorpay payment id.
- Digital visiting cards, when sold on the site, are delivered as a digital product. Once the card is generated and delivered, refunds are considered only if the product failed to generate for a platform fault.
Vendor goods and services
- Meri Dukaan listings are typically enquiry-based. Cancellation, delivery and refunds for those goods are the vendor’s responsibility unless the checkout page clearly states that Sharda IT is the seller.
How to request a refund
- Email info@shardaitservices.com with your account email, order or payment id, and reason. You may also open a grievance ticket at /legal/grievance.
- Failed payments that never succeeded on Razorpay do not create a course entitlement. Do not send card numbers by email.